Problem

A student is not receiving emails from their professor. The faculty member has verified that it is going to the right account, and is not getting a bounce-back error.

Solution

First, the student should check to make sure it's not being caught in the "Other" mailbox by following the steps on this guide. If that does not resolve the issue, then the faculty member's email address may be blocked in the student email.

The student should log into their student email and then do the following.

  1. Click the settings (gear) icon in the upper right corner.
  2. In "Your app settings" choose Mail.
  3. In the Mail>Accounts section on the left hand menu bar, choose "Block or allow".
  4. Look through the list of Blocked Senders and remove any entries you need to remove by highlighting them and then clicking the trash icon.
  5. Click Save to save your changes.