Information Technology hires students throughout the semester to work for our Technology Support Services team at the Technology Support Center in Academic Commons 145, and as assistants to our Technology Support Services staff. We have opportunities available for IT Student Lab Attendants. Internal candidates can strive to become IT Student Support Representatives, our highest level of student worker and one with the most responsibility and reward. Students wishing for more technical and hands on experience with repairing equipment may be interested in the IT Student Intern positions.

Current Openings

Typically we hire most of our staff at the end of the current semester to train for the following semester, and at the beginning of the semester to fill any vacancies. We are not currently accepting applications.

When hiring, the IT Student Support staff's primary role is to assist other students with common technical support issues. Successful candidates will be trained in the role of IT Student Lab Attendant, who assist users at the Technology Support Center and in the labs with technical issues. Student workers are are hired at minimum wage, can work up to 25 hours per week during regular semesters.

Students who are hired as IT Student Lab Attendants have the potential to become IT Student Support Representatives, who provide phone support to students, faculty and staff primarily during night and weekend hours. See IT Student Job Descriptions for more information on the duties and responsibilities of the IT Student Worker positions here at the Technology Support Center.

Requirements

Prior computer experience is desirable, however, applicants do not have to have prior technical support experience, but should:

  • Possess strong interpersonal, communication, and organizational skills and the ability to deal effectively with all users, including students, faculty, staff, and administrative officers
  • Be willing to work a set work schedule each week (commonly around 15 hours per week)
  • Be willing to work as early as 7:00 am and as late as 9 pm.  Evening and weekend shifts are required
  • Be willing to learn about supporting PCs, Macs, wireless devices, and other support issues common to campus users
  • Be in good academic standing
  • Freshman or Sophomore status strongly preferred
  • All majors considered, with a preference for INFO or COSC
  • Availability to work over the summer months is desirable
  • Must be enrolled full or part time (at least 6 credit hours)

More information on Human Resources requirements for student workers can be found at http://www.salisbury.edu/administration/administration-and-finance-offices/human-resources/current-employees/Student-Workers/

Application

We are now reviewing applicants and are not accepting applications at this time.  Please download and fill out the application below. 

Submitting an application

To fill out an application during times when Technology Support is hiring:

  • Download the Student Worker Application.docx
  • Open the application in Microsoft Word. You may need to click View>Edit to open the form fill.
  • Fill out the application. Make sure to answer each question. Incomplete applications may not be considered for hiring purposes.
  • When finished, click File>Save As and save the application as LAST NAME IT Student Worker Application.docx where LAST NAME is your last name.
  • Open your student email, and create a new email message.
    • Put helpdesk@salisbury.edu in the TO: section.
    • Put YOUR NAME IT Student Worker Application in the subject line, where YOUR NAME is your name.
    • Double check that the application is complete, and then attach it to the email as an attachment.
    • Please enter your contact information in the body of the email, and then hit Send.

Once sent, we will gather applications until the deadline date listed in the advertisement. We will contact successful applicants to set up interviews within one week of the closing date. If you have not heard from us by one week past the closing date, your application was not selected for an interview at this time. Please feel free to apply again at a later date. 

Questions regarding applications and application status may be submitted to Kevin Malone (kcmalone@salisbury.edu).

Hiring Process

Once the candidates have been selected from the pool of applicants, we will contact the successful applicants to set up a brief, 30 minute interview. These interviews can take up to two weeks to complete. Once all candidates have been interviewed, we will call all successful candidates within two to three business days of the close of the interviews to set up a 2 hour paperwork meeting and a 30 minute scheduling meeting to set up training schedules.

Unsuccessful candidates will be called or emailed within two to three business days of the close of the interviews. Unsuccessful candidates are encouraged to apply again for future openings.