If you are using an Android device you must download and install the Outlook App for email.  The internal Mail app on an Android is not compatible with DUO MFA and Office 365.  

Use these steps to add your SU Microsoft 365 email to a smartphone or mobile device running either the Android or Apple iOS operating system.

In order to access email via your device you must download and install the Outlook App from the Google Play Store or the App Store.  

If you haven’t already, download the Outlook app from the App Store for iOS or the Google Play Store for Android.

  1. On your mobile device, go to the Google Play Store and install the Microsoft Outlook app.
  2. Open the app after it is installed.
  3. Tap Get Started.

    start setting up your Office 365 email for Outlook
  1. Enter your SU email address and then tap Continue.

  2. If prompted to choose an account type, choose Microsoft Exchange.
  3. Enter your SU email address and password then choose Sign In. 
  4. Authenticate with DUO using either the push or passcode option then Approve in the DUO app when prompted.  

5.  You have the option to add another account.   Tap Maybe Later to proceed to your Microsoft 365 email in Outlook.

prompt to add another account

6.  A few tutorial screens of help text are presented, which you can read or skip. Your Microsoft 365 Inbox then displays.

Permissions

Outlook may ask permission to sync calendars, contacts, etc. Tap Yes or Allow to give Outlook those permissions, if desired.

allow outlook to access your contacts

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