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In order to view a shared email account or folder, you need to add it to your account.

To add a shared/departmental email account in Windows:

  1. Open Outlook.
  2. Click File and then make sure Info is selected from the listing on the left.
  3. Click Account Settings, and then choose Account Settings.
  4. Highlight your email account (the one with a check mark next to it) and click Change… above it.
    Mail profile window
  5. Click the More Settings button.
  6. Select the Advanced Tab.
    Microsoft Exchange advanced tab
  7. Choose Add…
  8. Type the name of the mailbox you want to add and click OK.
  9. Click OK to save.
  10. Click Next.
  11. Click Finish.
  12. Click Close.
  13. Close and reopen Outlook

The new account will appear in the right hand Navigation Pane below your account’s Inbox and Folders.

To add a shared/departmental email account in Mac:

  1. Open Outlook.
  2. Select Outlook then Preferences.
  3. In the new window select Accounts.


titleTroubleshooting shared folders

If the owner of the mailbox has not given you permissions to view their inbox or folders in their mailbox, you will not be able to open the mailbox. You may see a message like this:

To request permission to a departmental/shared email complete a ticket request at  Be sure to select I Need Access and from the drop down choose Email Account

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