Instructional Design and Delivery provides guides and support materials on their website for Faculty and Students. Faculty and students may also call Technology Support at 410-677-5454 for troubleshooting and assistance.
MyClasses supports Chrome, Firefox, Edge or Safari. Internet Explorer is no longer supported (July 2019)
|I can't see my course in my dashboard!|
There could be a few things going on here.
|I can't log out of MyClasses|
|Depending on your browser, your browser may be holding your credentials in its cache, or temporary files. Usually closing out of the browser and opening it back up will fix the issue.|
|I can't log into MyClasses|
First, check your SU username and password. Make sure you can log into another system, like GullNet or your email. If you can't, use the SU Password Reset System to change or reset your password. If that's not the case, it could be one of the following:
|I'm having trouble with Respondus Lockdown Browser|
Some common issues with Respondus Lockdown Browser include:
Respondus LockDown Browser is a custom browser that locks down the testing environment within MyClasses. To use with your SU courses, you must install the SU version of LockDown browser (you cannot use other university's versions). For downloads and help files, visit Instructional Design and Delivery's Respondus LockDown Browser page.
Turning Point TurningPoint (Clickers)
Clickers are the common term for Audience Response System (ARS), a technology used to promote active learning in classrooms. The system allows groups of people to vote on a topic, take a survey or answer a question. Support for Turning Point TurningPoint can be found at http://www.salisbury.edu/administration/academic-affairs/instructional-design-delivery/instructional-software/turning-point/index.aspx for both Faculty and Students.
- Canvas Status: https://status.instructure.com/
- Turnitin System Status: https://turnitin.com/self-service/system-status.html
- Turning Point TurningPoint (clickers): http://status.turningtechnologies.com/
- Qualtrics: https://www.qualtrics.com/status/