Students receive "bounce-back" errors when sending a new message to a faculty or staff member they were previously able to mail.
The entry for the faculty/staff member does not line up with a cached/saved frequent contact entry that any student who mailed that faculty/staff member previously would use if they allow the email to automatically fill in the address or reply to an old email from the faculty or staff member.
Delivery has failed to these recipients or groups:
Faculty or Staff Member's Name
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Students can delete previous auto-completed suggested contacts. Students will receive a bounce-back message if they use auto-complete to fill in the name as they type it without first deleting previous auto-completed contacts.