The On Demand Service is a way for SU faculty, staff, and third party vendors to access some SU resources from their personal devices.   Those resources and functions include Remote Desktop to your office computer or running applications (like EMS, Point and Click, etc.) from your personal device.  It requires the install of the Global Protect client and connection to the VPN portal.

The Global Protect client can be installed on personal devices including Windows, MacOS, iOS, Andriod, and Chrome devices.  

Directions for Installing the Global Protect Client:

  1. Open a web browser and go to the following website:  You will see the follow page shown below.

2.  Login to your SU faculty/staff/vendor provided username and password.  Once logged in, you will see the following screen:

3. Download and install the appropriate device specific Global Protect Agent.

4. Once installed, open the Global Protect client on your personal device.  If prompted for a portal address, enter as the address.

5. If prompted to "Add VPN Configurations", click allow to accept the settings for the Global Protect client.

6. When prompted, enter your SU faculty/staff/vendor provided SU username and password.

7.  For Windows, you would see the Global Protect icon in your system tray (near your clock and date).  For Mac Os you would see the Global Protect icon near your wifi connection icon.  For both Andriod and iOS device, click the icon on your phone to open the client.

Windows                                          MacOS                                       Android

8.  Click or tap Connect.

9.  You will be prompted for your SU username and password on this screen:

10.  You will then be prompted to DUO authenticate from this screen.  Choose your method of two factor authentication to login.

11.  Once connected, you should see the SU Acceptable Use Policy.  You can close this window. 

Running the Global Protect Client to connect to VPN:

Steps 7 through 11 are your login process for the Global Protect VPN connection to