Problem

In our testing, we have found that the recall feature is not 100% effective in recalling messages that were sent in error. Many factors contribute to the ineffectiveness of this feature:

These are only a few of the reasons why a recall might fail, and in some cases may even draw attention to the message that is trying to be recalled.

Solution

It is our recommendation not to rely on the recall function to recall or replace email with any level of effectiveness, and to consider simply sending a “corrected” email in its place.  Also always review your emails prior to hitting send.

To attempt to Recall an email in Outlook go to your sent items and double click the email to open it in a new window.  

Go to the Message tab, select the Actions drop down arrow, and choose Recall this message

You will receive and email letting you know if the email was recalled successfully or failed.  


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