When attempting to take a quiz or test using Respondus Lockdown browser, the student receives an error: "Course unknown. Exam not attempted. Unable to connect to Respondus Server for the course or exam settings. Unable to obtain exam title to determine webcam requirement."
This occurs when a course is copied from one semester to another but the professor does not activate Respondus for the copied course by accessing the Lockdown Browser dashboard. If you are a student, you should contact your professor for assistance. Professors can fix the issue with the steps below.
|To ensure Lockdown Browser is properly set up for use in the copied course, the professor will need to access the LockDown Browser dashboard at least one time.|
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